Parts Sales Representative

US-NE-Grand Island
3 weeks ago
ID
2017-3755
# of Openings
1
TITAN MACHINERY | GRAND ISLAND, NE
Category
Customer Service/Support
Post End Date
12/19/2017

Overview

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

 

This position is responsible for performing a variety of customer service, marketing, promoting, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers in person and via phone, and ensure that the customers and technicians are provided with their parts in an efficient and professional manner, and when possible, up-sell customers.

Responsibilities

  • Proactively expand product and business knowledge by studying and staying current on relevant industry and product information
  • Maintain proficiency with all company business systems, including multiple computer functions
  • Perform other duties as assigned by direct supervisor in a professional and efficient manner
  • Answering telephone calls on customer inquiries
  • Provide exemplary, prompt customer service
  • Assist in developing stock orders
  • Check, receive, ship, and store parts and freight as needed in accordance with all guidelines
  • Conduct cycle counts and/or full physical inventory
  • Responsible for point-of-sale invoicing, repair and internal parts orders, and orders for vendors
  • Market other products during customer contact, “up sell”
  • Maintain organization of products and supplies to enable quick location of items a customer may need
  • Present a positive and professional image of Titan Machinery in the presence of customers and community

Qualifications

 

  • Required:
    • Excellent verbal and written communication skills, along with a high level of computer literacy
    • Strong organizational, multi-tasking skills, and computer skills
    • Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
    • Keen attention to detail and a high level of initiative and ability to work independently
    • Demonstrated strong decision making and problem solving skills
    • Safety-minded work habits
    • Strong marketing and selling competencies
    • Strong customer service skills
    • Ability to travel up to 20% of the time
    • Ability to perform in a fast paced, stressful work environment
    • Ability to handle and resolve frequent interpersonal conflict
    • Ability to respond quickly, accurately and professionally to demands and requests from customers and employees
    • Must be able to regularly and reliably attend work, according to the schedule established at store management discretion
    • Exemplifies Titan Machinery's Core Values

 

  • Desired:
    • Associate’s degree in related field
    • Experience in related field preferred, but will train

 

What Titan Machinery Can Offer you:
• Health, Vision, and Dental
• HSA (Health Savings Account) FSA (Flexible Spending Account)
• 401(k)
• Life and Disability Insurance
• (PTO) Paid Time Off
• Paid Holidays
• EAP (Employee Assistance Program)
• Uniform Cost Sharing
• Tuition Assistance
• Tool/Equipment Allowance for Service Technicians
• Working for an equipment dealership that provides best-in-class service

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed