Parts Manager - CE

3 weeks ago
# of Openings
Post End Date


The principal function of Parts Manager is to manage the Parts Department in a manner to meet the dealership objectives. This is accomplished by having the correct parts in inventory needed to maintain proper service levels for the customers /shop, effectively scheduling and supervising the department employees to ensure work is performed in a professional and safe method and that all necessary administration is handled promptly.


  • Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
  • Responsible for developing and maintaining positive and professional relationships with manufacture partners.
  • Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
  • Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
  • Responsible for handling customer parts inquiries including resolving customer complaints/issues.
  • Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department. Such as developing sales plans in accordance to market opportunity, Store and Company initiatives.
  • Responsible for purchasing of all parts, negotiating for best price and terms which are in line with Store and Company goals
  • Recruit, hire, and maintain an effective workforce for the parts department.
  • Responsible for customer satisfaction for all parts encounters with customers.
  • Responsible for effective parts inventory management which includes overseeing all parts ordering, stocking, and returns to ensure that we have the right parts inventory to meet our customers’ needs and maximize our profitability.
  • Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
  • Work with the Equipment Sales Consultants, Service Manager, and the District Product Support Manager to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer
  • Be a role model in the areas of environmental health and safety.
  • Responsible for the upkeep and overall appearance of the parts department
  • Responsible for all administrative work associated with the parts department including work orders and parts ordering and returns.
  • Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
  • Responsible for the ongoing training and development of all parts department employees.
  • And other duties as assigned by the District Product Support Manager


  • 5 or more years of work experience in related parts and operations
  • Ability to effectively lead and manage people
  • Effective at time management and multi-tasking
  • Comprehensive understanding of internal and external business
  • Demonstrated strong verbal and written communication skills
  • Ability to effectively and efficiently resolve employee and customer conflicts
  • Demonstrated ability to operate in a fast-pace, changing environment
  • Demonstrated client service skills and the ability to develop strong business relationships
  • Demonstrated strong negotiation and closing skills
  • Demonstrated ability to handle highly confidential and sensitive information
  • Excellent organizational skills
  • Demonstrated ability to prioritize work and meet deadlines efficiently
  • Keen attention to detail and a high level of initiative and ability to work independently
  • Strong computer skills including good working knowledge of Microsoft Office
  • Ability to travel up to 20% of the time
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Exemplifies Titan Machinery’s Core Values


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