Service Manager

US-ND-Mandan
1 week ago
ID
2017-3857
# of Openings
1
TITAN MACHINERY | NEW HOLLAND | MANDAN, ND
Category
Management
Post End Date
12/17/2017

Overview

 Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.  

 

The principal function of service manager is to manage the service department in a manner to meet the dealership objectives by effectively scheduling and supervising the service department employees to ensure repair work is performed in a professional and safe method and that all necessary administration is handled promptly.  This includes communication with customers, vendors, explaining and selling service work, the prompt and accurate billing of customers, internal and warranty work, maintaining a properly equipped and clean service shop, monitoring service sales and profitability and insuring the shop stays busy year around.

Responsibilities

 

  • Responsible for handling all customer inquiries and communications.  This includes advising customers of repair estimates, proper maintenance schedules and techniques, resolving customer complaints, and ensuring that we are “delighting” the customer.
  • Understand the financial drivers of the service department.  Manage the department to ensure that the department meets or exceeds goals.
  • Responsible for marketing the service department and ensuring that there is adequate work flowing through the service department to ensure a consistent income stream.
  • Recruit, hire, and maintain an effective workforce for the service department.
  • Responsible for managing the workflow within the service department.  This includes effectively managing work schedules, employee schedules, customer work orders, and the overall schedule for the service department.
  • Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
  • Ensure that the service department has the proper supplies and tools to be efficient and effective.
  • Work with the Parts Manager, Equipment Sales Consultants and the Area/District Product Support Manager to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer
  • Be a role model in the areas of environmental health and safety.
  • Responsible for scheduling the safe delivery and pickup of all equipment.
  • Ensure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with Federal, State, and Local laws and regulations pertaining to semis and other company vehicles.  This includes ensuring that drivers follow all applicable company and government regulations and laws.
  • Responsible for the upkeep and overall appearance of the service department, company vehicles, and the dealership’s yard.
  • Responsible for all administrative work associated with the service department including work order and warranty claim administration.
  • Responsible for the ongoing training and development of all service department employees.
  • And other duties as assigned by the Area/District Product Support Manager.

Qualifications

 

 

  • Required:
    • 5 or more years of work experience in related service operations
    • Ability to effectively lead and manage people
    • Effective at time management and multi-tasking
    • Comprehensive understanding of internal and external business
    • Demonstrated strong verbal and written communication skills
    • Ability to effectively and efficiently resolve employee and customer conflicts
    • Demonstrated ability to operate in a fast-pace, changing environment
    • Demonstrated client service skills and the ability to develop strong business relationships
    • Demonstrated strong negotiation and closing skills
    • Demonstrated ability to handle highly confidential and sensitive information
    • Excellent organizational skills
    • Demonstrated ability to prioritize work and meet deadlines efficiently
    • Keen attention to detail and a high level of initiative and ability to work independently
    • Strong computer skills including good working knowledge of Microsoft Office
    • Ability to travel up to 30% of the time
    • Ability to perform in a fast-paced, stressful work environment
    • Ability to handle and resolve frequent interpersonal conflict
    • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
    • Exemplifies Titan Machinery's Core Values

 

 

What Titan Machinery Can Offer you:
• Health, Vision, and Dental
• HSA (Health Savings Account) FSA (Flexible Spending Account)
• 401(k)
• Life and Disability Insurance
• (PTO) Paid Time Off
• Paid Holidays
• EAP (Employee Assistance Program)
• Uniform Cost Sharing
• Tuition Assistance
• Tool/Equipment Allowance for Service Technicians
• Working for an equipment dealership that provides best-in-class service

 

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