• Area Product Support Manager/PSSR

    Country/State/City | US-CO-Henderson | US-CO-Colorado Springs | US-CO-Windsor
    Posted Date 1 week ago(4/15/2018 11:14 AM)
    # of Openings
    Post End Date
  • Overview

    The principal function of the Area Product Support Manager is to lead product support sales growth by calling on and incrementally selling to current customers and developing new customers while managing all aspects of the parts and service sales business at the stores within the assigned Area. This position drives parts and service sales, profitability, and customer satisfaction through effectively leading the product support team in the assigned area, and through direct customer interaction.  This position supports the financial success of the Area and Region by ensuring that store teams deliver on key financial and business metrics for the product support business throughout the year.


    • Responsible for driving incremental parts and service sales within the area by calling on current customers and developing new customers, within the assigned area through on-site customer visits, prospecting, quoting/asking for the business, successfully closing the sale, and customer follow-up, brining value-added solutions through relationship building and technical knowledge.
    • Responsible for handling customer inquiries and communications that rise to his or her level. This includes resolving customer complaints, and ensuring that Titan provides superior customer service.
    • Demonstrates expertise regarding the financial drivers of parts and service departments, and ensures the area and store product support teams meet or exceeds parts and service sales goals and financial objectives.
    • Recruits, hires, and maintains a team of Product Support and Administrative experts within the area.
    • Role model for environmental health and safety, ensures a safe work environment, and ensures that all area product support employees understand and follow all safety policies and procedures.
    • Ensures product support employees have the proper resources to be efficient, effective, and work collaboratively as a team to deliver best in class solutions to customers through their expertise.
    • Ensures that company-wide, region, and/or local marketing campaigns are executed effectively within the area.
    • Ensures compliance with all dealer standards and OEM policies and procedures for training, warranty, etc.
    • Ensure that all semi-trucks and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with Federal, State, and Local laws and regulations pertaining to semi-trucks and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws.
    • Responsible for the upkeep and maintenance of the facility and equipment at the Stores within their area.
    • Directly supervises Store Product Support and Administrative teams, including: Product Support Managers, Parts Managers, Service Managers and Store Administrators/Receptionists.
    • Responsible for the ongoing training and development of all parts and service employees within their area, including compliance with dealer standards.
    • Provides input into the proper parts inventory for their area.
    • Establish daily, monthly, and quarterly performance goals for parts and service experts at Area stores, in alignment with Area and Region objectives, and manage the parts and service experts at Area stores to consistently meet or exceed their performance goals (ROA, revenue, inventory turns, margins, cash, etc.).
    • Other duties as assigned by the Region Product Support Manager.


    • Required:
      • 3 or more years’ experience in the Agriculture or Construction Equipment business, or a related industry
      • Demonstrated strong leadership skills including personal integrity and character, and ability to build and lead a team of experts to consistently achieve results
      • Comprehensive understanding of internal and external business
      • Demonstrated strong verbal and written communication skills
      • Ability to effectively and efficiently resolve employee and customer conflicts
      • Demonstrated ability to operate in a fast-pace, changing environment
      • Demonstrated client service skills and the ability to develop strong business relationships
      • Demonstrated sales skills including: the ability to sell opportunities, ideas, and concepts; strong negotiation and closing skills
      • Strong computer skills including good working knowledge of Microsoft Office
      • Demonstrated ability to handle highly confidential and sensitive information
      • Excellent organizational skills and demonstrated ability to prioritize work and meet deadlines efficiently
      • Demonstrated ability to collaborate across multiple groups/functions and at different levels in the organization
      • Understanding of the key business drivers for our customers
      • Keen attention to detail and a high level of initiative and ability to work independently
      • Strong computer skills including good working knowledge of Microsoft Office
      • Ability to travel up to 75% of the time and to Titan and customer locations, trade shows, and based upon business needs.
      • Ability to work flexible hours
      • Ability to perform in a fast-paced, stressful work environment
      • Ability to handle and resolve frequent interpersonal conflict
      • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
      • Exemplifies Titan Machinery’s Core Values and is an effective ambassador of the Titan Machinery brand in the community.


    Physical Requirements

    Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


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