• Service Technician

    Country/State/City US-IA-Williams
    Posted Date 3 weeks ago(3 weeks ago)
    # of Openings
    Location Name
    Equipment Repair Technician
    Post End Date
  • Overview

    Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 75 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.  


    This position is responsible for performing machinery diagnostics, repairs, maintenance, and pre-delivery work on equipment for customers, internal units and warranty at high level of quality and efficiency.  These activities may take place in the shop, or in the field. The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.


    • Perform diagnosis, repair, and reconditions of machine systems and components
    • Complete thorough documentation on all reports and forms required with work assignments
    • Communicate machinery problems and resolutions to supervisor and customers
    • Utilize computer programs to effectively complete assignments
    • Seek and participate in appropriate training opportunities both local and off-site
    • Maintain technical and product knowledge
    • Completion of competency assessments as required
    • Analyze customer complaints by identifying the facts
    • Identify customer service opportunities and implement solutions
    • Up sell jobs during the repair process
    • Present a positive and professional image of Titan Machinery in the presence of customers and community
    • Follow all safety rules and regulations while performing work assignments
    • Other duties as assigned



    • Associate’s Degree, or 2 plus years of experience in the Agriculture or Construction Equipment business or related field
    • Class A Commercial Driver’s License (CDL), preferred
    • Ability to handle and resolve frequent interpersonal conflict
    • Ability to perform in a fast-paced, stressful work environment
    • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
    • Ability to travel to customer locations, Titan locations, and offsite training facilities, as needed
    • Exemplifies Titan Machinery’s Core Values
    • Keen attention to detail, high level of initiative, and the ability to work independently
    • Ability to provide quality work and think logically
    • Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
    • Demonstrated strong organization, decision making, and problem-solving skills
    • Excellent mechanical aptitude
    • Excellent verbal and written communication skills along with a high level of computer literacy
    • Must be able to regularly and reliably attend work according to the schedule established by supervisor
    • Must have own tools or ability to acquire them


    Physical Requirements

    Heavy Work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.


    This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.





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