• IT Business Analyst

    Country/State/City US-ND-West Fargo
    Posted Date 2 weeks ago(11/2/2018 12:55 PM)
    # of Openings
    Location Name
    Business Operations-Information Technology
    Post End Date
  • Overview

    The IT Business Analyst role is responsible for managing and maintaining critical business applications. This position requires working closely with internal business areas to understand business requirements and to overcome application and process challenges. Proven technical expertise in the applications space is a must.


    • Be a liaison and partner with internal business groups for all Enterprise Applications
    • Solicit end-user feedback to ensure quality and continuous improvement in implemented solutions
    • Prioritize issues from business units and communicate on timelines and readiness
    • Frequently evaluate and analyze existing applications for effectiveness and efficiency
    • Be instrumental in design and rollout of systems such as Dealer Management System (DMS) and Customer Relationship Management (CRM)
    • Manage and maintain critical business applications and related processes
    • Responsible for creating business case and defining scope for system changes
    • Work closely with external partners during configuration, development, and testing phases
    • Responsible for providing final testing of applications to ensure minimal disruption to the business
    • Manage all technical aspects of applications while partnering with our IT teams for infrastructure support
    • Provide technical guidance to our data analyst teams as needed
    • Provide technical guidance to internal support teams with daily applications issues as needed
    • Present a positive and professional image of Titan Machinery in the presence of customers and community
    • Follow all safety rules and regulations while performing work assignments
    • Other duties as assigned



    • 3+ years’ related work and/or military experience
    • Experience with management systems or related business system applications
    • Must be self-motivated and take ownership of tasks assigned
    • Positive can-do attitude with an openness to change
    • Strong analytical and problem-solving skills
    • Attention to detail and a high level of initiative
    • Excellent customer service skills both in person and over the phone
    • Effective time management and multi-tasking
    • Ability to work effectively within groups and individually
    • Ability to handle and resolve frequent interpersonal conflict
    • Ability to perform in a fast-paced, stressful work environment
    • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
    • Ability to travel up to 10% of the time and work flexible hours
    • Exemplifies Titan Machinery’s Core Values
    • Keen attention to detail, high level of initiative, and the ability to work independently

    Preferred (optional section):

    • Associate’s Degree or higher
    • Experience with business process analysis and design approaches


    Physical Requirements

    Medium Work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


    This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.



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